Refund policy
REFUND POLICY
Last updated: July 2026
Made-to-Order Products All Lumina Comfort Collection products are made to order through our print-on-demand partner. Because each item is produced specifically for you, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.
Damaged or Defective Items If your item arrives damaged, defective, or with a print error, we will replace it at no cost to you. Please contact us within 14 days of delivery at [your email] with:
- Your order number
- A clear photo of the issue
We will arrange a replacement or issue a full refund at our discretion.
Wrong Item Received If you received the wrong item, contact us within 14 days of delivery and we will send the correct item immediately.
Cancellations Orders can be cancelled within 24 hours of placement. After that, production has typically begun and cancellations cannot be accommodated.
EU Customers Customers in the European Union have the right to cancel their order within 14 days of receiving it, unless the product has been customized or personalized. To exercise this right, contact us at [your email].
How to Contact Us Email: [thepoweryouhaveasawoman@gmail.com] We aim to respond within 2 business days.